1. Android Central Question's Avatar
    Bought a new S9 using the ATT/FirstNet system for first responders. After restoring phone from old S7, the dialer app and contact app crashes as soon as I touch a contact. After numerous factory resets doing the same thing, I took the phone back to ATT store and got a new one. Again, the very same issue with second phone. I then started to systemically restored info piece by piece with a factory reset each time. I finally narrowed the problem down to signing into the Samsung login. If I didn't do that, the phone worked for about 2 day with no problem. As soon as I decided to log in to Samsung, the problems have occurred. I've done the other suggested tricks like clearing the data and cache of the contacts and dialer apps a dozen times but that doesn't solve the issue. Any thoughts are appreciated.
    09-14-2018 11:55 AM
  2. Self's Avatar
    I'm guessing you never found a solution to this? I'm having this exact problem.
    Apparatus121 likes this.
    10-04-2018 11:09 AM
  3. B. Diddy's Avatar
    Welcome to Android Central! Are the contacts saved to your Samsung account? What happens if you move all of your contacts to your Google account?
    10-04-2018 11:27 AM
  4. AP12345's Avatar
    I had the same exact issue. Contacts app kept crashing, which prevented a lot of phone functions from being accessible.
    Samsung support logged into my phone multiple times and could not fix the issue. They cleared cash and app data, and had me do a factory reset. It only worked for a few days, and the Contacts app started crashing again.
    I finally figured out that AT&T Call Protect app was the culprit. As soon as I disabled the app, all the issues stopped. Give it a try!

    Voila...
    B. Diddy likes this.
    10-10-2018 10:30 PM
  5. B. Diddy's Avatar
    I finally figured out that AT&T Call Protect app was the culprit. As soon as I disabled the app, all the issues stopped.
    Welcome to Android Central, and thanks for the tip! But ick, carrier bloatware strikes again!
    10-11-2018 04:50 PM
  6. Apparatus121's Avatar
    That's a shame, because I'm having this exact issue and the Call Protect App, even though it's produced by AT&T, is actually really helpful at combating the recent influx of Spam calls that have been happening.

    I'll have to check if disabling this app fixes the issue for me.
    10-16-2018 12:10 PM
  7. Apparatus121's Avatar
    Can confirm, disabled AT&T Call Protect app and problem was resolved. It's a shame because the app can actually be useful at times.
    10-16-2018 12:15 PM
  8. REBEL RYDER's Avatar
    Not necessarily Att call protect app, mine was already disabled when I started having this problem.
    10-29-2018 10:37 AM

Similar Threads

  1. can samsung watch gear s2 operate without a carrier like at&t?
    By Android Central Question in forum Samsung Gear S2
    Replies: 1
    Last Post: 09-15-2018, 06:55 AM
  2. Writing on my phone is becoming distorted
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 09-14-2018, 01:22 PM
  3. How can i stop the corner swiped pop ups in my samsung on max?
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 09-14-2018, 12:13 PM
  4. no sound on video calls
    By Android Central Question in forum Ask a Question
    Replies: 0
    Last Post: 09-14-2018, 11:52 AM
  5. Replies: 0
    Last Post: 09-14-2018, 11:50 AM
LINK TO POST COPIED TO CLIPBOARD