1. Android Central Question's Avatar
    My best guess is that it's a Verizon phone using at&t service.
    09-21-2018 04:24 PM
  2. SpookDroid's Avatar
    Most likely. IF the update is available, doing so OTA might be blocked to a certain carrier (I know ATT used to do that for their phones, I thought Verizon didn't). But if there is an update available, you should be able to use Smart Switch on a PC to do the update. Or take it to a Best Buy with a Samsung Experience area and they can do it for you, too.
    09-21-2018 04:28 PM
  3. Jack Ron's Avatar
    how do i install it on the pc
    09-21-2018 08:00 PM
  4. Jack Ron's Avatar
    How do i get the update on the computer and then download it onto my phone
    09-21-2018 08:04 PM
  5. chanchan05's Avatar
    How do i get the update on the computer and then download it onto my phone
    https://forums.androidcentral.com/e?...token=c_5djynD

    Download SmartSwitch to PC, plug your phone in.
    09-21-2018 10:58 PM

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