1. Android Central Question's Avatar
    Hi,
    My j7 prime mobile phone's back button doesnt works sometime. When i am insert my headset that time my backbutton doesnt works.
    If i remove my headset after sometime my backbutten works again..
    And when i touch on my headphone jack its automatically exits the window i open before which means automatically pressing back button when i play with headset.can anyone give a solution for this..
    Thank you....
    09-21-2018 05:24 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! It sounds like a hardware problem, since the jack is right under the Back button. Is the phone still under warranty?
    09-21-2018 06:21 PM

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