1. Android Central Question's Avatar
    My daughter forgot her tablet lock screen password so I factory reset her tablet.

    When I login after the reset it requires a Google Account that was previously used on the device. Hers is the only account ever used on the device.

    However when I login with this account I get an error that says the device needs a newer software version for Family Link accounts to allow login and takes me back to the start.

    There is no way I can see to download this update or enter another account and I am stuck in a circular error loop.
    09-23-2018 06:49 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which tablet do you have? Did you get the tablet brand new, or used/refurbished?
    09-23-2018 09:45 PM

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