1. Android Central Question's Avatar
    When my earphone is not connected all the sounds work properly and there is no lag in videos. But when i connect my earphone (it is not bluetooth it is a wired one) no sound can be heard on any music apps even samsung music app and videos start to play in slow motion and without sound on youtube, twitch, Netflix and prime video and so on. What do i do about this?
    09-23-2018 09:01 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Can you try other headphones to see if the same thing happens?
    09-24-2018 11:42 AM
  3. saini17manish's Avatar
    Same problem happens with my c9 pro. Do one thing when you plugin headphone go to music player play song then lock the phone from side button. I do this, once your screen locsks you will hear voice in ear phones. Then play anything its working well. But when you plug out and plug in again same problem. Then do same thing and its working well. There is some bug in update. Even with videos I saw samre problem on youtube. But once I tried this everything is working well.

    Also first I checked my headphones on laptop they are working well. And this trick happens as I was checking somethin on pc phone screen gets locked and music starts playing then I tried again it works.

    Definitely they need to fix it any one know where to submit that they have issue with update
    09-25-2018 10:52 AM
  4. bulusu phanikanth's Avatar
    I'm facing the same issue with OREO update in my C9 Pro and faced the same when C9 got N update, during N update I did factory reset and it worked fine after reset.

    Hope the same technique shall give solution to this problem with OREO too, but I haven't tried it yet
    10-09-2018 01:27 AM
  5. Bhubate Udomsaph's Avatar
    I've got the same problem too.
    10-10-2018 05:31 AM
  6. Omkar Thatte's Avatar
    I'am facing the same issue and a lock unlock is not helping either.
    10-11-2018 04:08 AM
  7. jaalqozali's Avatar
    Try disable UHQ upscaler in samsung music.
    It work for me
    Attached Thumbnails Samsung C9 Pro Sound Problem after Oreo update-screenshot_20181120-055210_soundalive.jpg  
    11-19-2018 03:54 PM
  8. Amith Narayan's Avatar
    Same issue was there with my phone too. Just lock and unlock the phone while its playing, then the earphones will start to work normally
    11-25-2018 01:43 AM

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