1. Android Central Question's Avatar
    Hi, I have Japanese version of HTC U11 from softbank

    I recently unlocked this phone so I can use another sim card from Docomo (I used it) and now I'm switching back to softbank sim card.

    Problem is, I somehow can't connect the line like I used to, I even factory reset my phone to make sure.

    is there any solution to this?
    10-05-2018 12:48 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Go to Settings>Mobile Networks>Network Operators. Is Softbank showing up, or is it still Docomo?
    10-05-2018 01:50 AM
  3. shuin_zwei's Avatar
    Hi, I'm the one who created this question,

    I saw a couple of network operators such as softbank and docomo, when I choose softbank it says it denies me or cant connect to the network.

    I also noticed another apn profile of the top I created apn for my newly sim card and it has lock icon on it.
    10-05-2018 02:45 AM
  4. B. Diddy's Avatar
    Have you tried calling Softbank's support team? They might know of a setting on that phone that controls which network it's locked to.
    10-05-2018 02:51 AM
  5. shuin_zwei's Avatar
    i haven't I used online unlocking service thus it my contract with them might already void
    10-05-2018 03:24 AM

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