1. Android Central Question's Avatar
    Hi folks,
    I dropped my phone and completely destroyed the screen. I need to take it in for repair but they're telling me they need my passcode to test the device.

    The phone has all my accounts, my google account obviously, and authenticator. The screen is so bad I can't even unlock it at the moment and I'm an ***** and didn't back up all my codes for authenticator. I use as password manager so no important passwords are accessible.

    I am not happy about giving them my passcode but get that they cannot test their repairs if they can't boot the phone. I'm planning on temporarily blocking the device from my google account. The authenticator codes are pretty useless without the matching passwords some I'm not too concerned about it staying accessible. My only concern is whether this is going to mess with authenticator somehow - I really don't want to lose it.

    Is this going to be a problem?
    10-16-2018 07:22 PM
  2. methodman89's Avatar
    Tell them you'll hang out while they put on a new screen. You put in your pw. I know personally places that will hook up a USB and suck your phone of everything.
    Or get a new phone if it's more than just the screen.
    10-16-2018 08:25 PM

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