1. Android Central Question's Avatar
    1)had problems before travelling to London/USA
    2)syncing worked fine when we were travelling
    3)syncing seems to have stopped again now returned home
    4)altho can access mail/facebook/chrome etc on fone, message "Internet may not be available" since returning & wi-fi sign on top right of screen has ! next to it

    Any help welcome please
    10-20-2018 01:11 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which carrier are you on?
    10-20-2018 12:30 PM
  3. Rukbat's Avatar
    More important, what wifi are you trying to connect to, and are other devices (phones, laptops, desktops) connecting to it? (If they are, forget that network and try connecting to it again [you'll need the password, of course].)
    10-20-2018 03:04 PM
  4. Sarah Jordan's Avatar
    Welcome to Android Central! Which carrier are you on?


    Sorry. Struggling to use this. I am on Sure, Jersey, Channel Islands.

    I have turned off/on fibre box & wi-fi box & extender. No luck.
    10-21-2018 01:37 PM
  5. Sarah Jordan's Avatar
    More important, what wifi are you trying to connect to, and are other devices (phones, laptops, desktops) connecting to it? (If they are, forget that network and try connecting to it again [you'll need the password, of course].)
    Network. I am not sure to what you are referring. As i said i'm a total tech novice.

    Pc/fone/tv actually connecting to internet but google calendar not syncing...
    10-21-2018 02:30 PM
  6. B. Diddy's Avatar
    Does it sync correctly if you turn off wi-fi on the phone? Swipe down the notification panel and tap the wi-fi icon to toggle it off, so that it's just using your wireless carrier's 3G/4G mobile data connection.
    10-21-2018 02:47 PM
  7. Sarah Jordan's Avatar
    Does it sync correctly if you turn off wi-fi on the phone? Swipe down the notification panel and tap the wi-fi icon to toggle it off, so that it's just using your wireless carrier's 3G/4G mobile data connection.
    Yes. Thank you.
    What shall i do on an on-going basis as i would prefer to use wi-fi if possible?
    10-21-2018 11:08 PM
  8. B. Diddy's Avatar
    Try rebooting your router by unplugging its power for 30 seconds, then plugging back in again and waiting a minute or so for the network to re-establish.

    If it still doesn't work, test it on another wi-fi network (like at your local library or coffeeshop) -- does it work there?
    10-22-2018 09:26 AM
  9. Sarah Jordan's Avatar
    Thank you to everyone for your time/advice. It turns out there was a problem with service provider/wi-fi connection.
    B. Diddy likes this.
    11-01-2018 06:06 PM

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