1. Android Central Question's Avatar
    I have a v30 that I bought as a "new, overstock". It had never been used. When I tried to set it up, the phone could not stay connected to the cell signal or to WiFi. I took it to the carrier (Verizon) and they could not get it to work.Connections reset and re-connected after about 15 seconds. I sent it into get warranty service. I had normal repair service. I got a FedEx ground label. The day service got the phone, they agreed it didn't work and that it was under warranty. The "chipset" was replaced and it was shipped back to me. The process took 10 business days (2 weeks). I got it back and nothing was different. Verizon played with it for 2 hours and they said it was "busted". I called and was offered an "expedited repair". I got a 2-day label. 6 days elapsed between the time it was delivered and when it was marked "received" on the repair tracking. It has been another 2 days and there has been no diagnosis. Does expedited mean "slower"?
    10-24-2018 11:03 PM
  2. Laura Knotek's Avatar
    Where did you send the device for repair?
    10-24-2018 11:10 PM
  3. rak299's Avatar
    Wherever the label from LG sent it - somewhere in Ft. Worth TX.
    10-24-2018 11:17 PM
  4. Kodak2's Avatar
    I would never except a repair for something I had just bought that was faulty. Get a refund and buy again. (UK consumer rights 2015). The law may be different in your country.
    10-25-2018 05:48 AM

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