1. Android Central Question's Avatar
    If I press the power button to turn my screen off, and then press it again to turn the screen back on, everything lights up but is totally unresponsive to touch. I have to press the back button, and then everything starts functioning again. This occurred a couple months ago, and continues even with this latest update. Reboot doesn't help. No recent apps added. Any tips? Thx!
    Android 8.0.0
    Samsung Experience 9.0
    10-30-2018 01:05 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try wiping the cache partition: https://support.t-mobile.com/docs/DOC-28028. If that doesn't help, then see if the problem persists in Safe Mode: https://support.t-mobile.com/docs/DOC-28008
    Pianoman1975 likes this.
    10-30-2018 03:14 PM
  3. Pianoman1975's Avatar
    Thx for the suggestions! Wiping the cache did not correct it. Safemode temporarily fixes the problem. Any tips?
    11-01-2018 02:05 PM
  4. B. Diddy's Avatar
    That suggests that something you installed is causing the problem. Unfortunately, if you don't have a suspicion of which app it might be, you may just have to uninstall apps one by one until the problem goes away.
    11-01-2018 09:56 PM

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