The H815TR is for Turkey, the H815T is for Hong Kong) the H815P is for Latin America and South Africa, but I haven't found any F. France has a special model?
It's updatable to Nougat, so if he missed that it could be legitimate, otherwise it may be "take it to the carrier" time (fully charged, of course). But no SIM may cause a problem - it's evidently updating via wifi.