1. Android Central Question's Avatar
    I have a new battery and have just updated the software on my phone, my phone shuts off on between 75% and 88% battery life, I have to charge it to turn it on again. The battery was replaced a few months ago. I am unsure what the problem is?
    11-05-2018 12:28 AM
  2. Laura Knotek's Avatar
    Welcome to Android Central.

    What phone do you have? Is the replacement battery an original from the manufacturer of the phone?
    11-05-2018 01:05 AM
  3. RoxanneDuPlessis's Avatar
    Hi There, I have a Galaxy A5 (2016), I am unsure on the battery as I don't have the tools to open the phone, it is not a standard back cover so not sure how to open.
    11-05-2018 02:18 AM
  4. Laura Knotek's Avatar
    Hi There, I have a Galaxy A5 (2016), I am unsure on the battery as I don't have the tools to open the phone, it is not a standard back cover so not sure how to open.
    Where did you have the battery replaced? Did you send the phone to Samsung or take it to a local shop?
    11-05-2018 02:40 AM
  5. RoxanneDuPlessis's Avatar
    I took it to a local shop
    11-05-2018 02:55 AM
  6. Rukbat's Avatar
    The battery most likely is throwing a dendrite (Lithium Battery Dendrite links if you're interested). If it's a local shop, you may be able to get them to replace the battery for free, but it has to be replaced.
    11-05-2018 01:50 PM
  7. RoxanneDuPlessis's Avatar
    Thank you very much I will do!
    11-06-2018 12:29 AM

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