1. JenkinsEar's Avatar
    I successfully registered 5 prints when phone was new, out of the box. Had no problem during registration, and those fingers were regularly read/recognized without problem.

    However, this week, when trying to register a different finger, I kept getting the dirty sensor message. (Previously registered prints continued to be recognized without problem).

    I cleaned the reader multiple times, but am still unable to register one particular finger. Of note, that finger was previously registered easily when phone was new.

    If I am persistent (20 tries) I may be able to register a print. I have a feeling that the orientation of the finger may affect the sensor's results.

    Anybody else encountered this problem? Insights?
    11-06-2018 11:16 AM

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