11-12-2018 05:37 PM
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  1. Android Central Question's Avatar
    Android Central Question
    Pixel 2 XL Android 9.

    While logged into the Wells Fargo App. all the features/tabs work. Checking, transferring, depositing checks. When I switch to my brokerage account everything works fine also.....except when I "click" on a particular stock in my "portfolio" to get more details. The app gives me the spinning wheel and locks up. Cannot back out, nothing, just frozen.

    - This has been ongoing for many months.
    - I have called 10/12 times and spoken to different levels of support at Wells Fargo.
    They have been unable to provide any help, pretty useless. Standard for Wells
    Fargo.
    - I have uninstalled/installed many times.
    - I checked the permissions and I don't see anything that could be affecting this, but
    I may be missing something?
    - Very frustrating.

    Any thoughts or insight would be greatly appreciated.

    Thank you
    11-07-2018 07:16 PM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Have you already tried clearing the app cache/data in Settings>Apps for the Wells Fargo app?

    The support number you call for Wells Fargo in general probably has very little to do with the developer of the app. Have you also sent the developer an email? Appstorefeedback@wellsfargo.com
    11-08-2018 11:43 AM
  3. Irie1's Avatar
    Irie1
    Hello,

    I tried clearing the app cache/data in the settings to no avail.
    I will send an email to the address you provided.

    Thank you
    11-10-2018 01:31 PM
  4. Rukbat's Avatar
    Rukbat
    Ambassador
    Moderator
    Old thread, but I've found that many banking apps are written by the cheapest programmers the bank can find. (Software is seen as a cost center, not a profit center, for a bank.) It's what caused me to switch banks - after 2 months of the app not depositing checks, and hearing "we'll have it fixed any day now" (and after decades of developing software), I gave up and went to a small local bank. (I can actually talk to their software people face to face if I ever have to.) I don't use software that isn't understood by the people supposedly writing it - especially if it's software that's handling my money.
    11-11-2018 12:09 PM
  5. Irie1's Avatar
    Irie1
    Thanks for the insight Rukbat. I'll be sure to research some of my local banks going forward.
    11-12-2018 05:37 PM
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