1. Android Central Question's Avatar
    Hello,

    I'm trying to recover data from a Samsung J5 which has been dropped and the screen is now broken. I am unable to unlock the phone and interact with it in any way.

    I've tried downloading a few application onto my laptop such as Dr Fone but they do not support the J5 handset.

    I'm at a loss now as how to recover the data myself without having to take the handset into a shop to do this for me.

    Can any of you point me to some application or method which I can use to recover this data myself?

    Thanks.
    11-11-2018 05:54 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! You're stuck unless you can unlock the screen. Try this method: http://forums.androidcentral.com/gen...ed-screen.html

    Otherwise, you'd have to bring the phone to a forensic data recovery specialist, which is very expensive. In the future, avoid these hassles by making sure you're syncing or backing up your important data on a regular basis, either to your computer or to a cloud storage like Google Drive/Photos.
    11-11-2018 01:43 PM

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