[Android Central Question]

Hello,

I'm trying to recover data from a Samsung J5 which has been dropped and the screen is now broken. I am unable to unlock the phone and interact with it in any way.

I've tried downloading a few application onto my laptop such as Dr Fone but they do not support the J5 handset.

I'm at a loss now as how to recover the data myself without having to take the handset into a shop to do this for me.

Can any of you point me to some application or method which I can use to recover this data myself?

Thanks.

[B. Diddy]

Welcome to Android Central! You're stuck unless you can unlock the screen. Try this method: http://forums.androidcentral.com/gen...ed-screen.html

Otherwise, you'd have to bring the phone to a forensic data recovery specialist, which is very expensive. In the future, avoid these hassles by making sure you're syncing or backing up your important data on a regular basis, either to your computer or to a cloud storage like Google Drive/Photos.