1. Android Central Question's Avatar
    My phone as of recently is freezing up and shutting down I was hoping it might be a battery issue since my phone heats up quickly and battery been draining faster. Usually when it shuts off either a white light or blinking light show and for a bit either stays on samsung galaxy screen and after a bit after restarting boots correctly.

    I called this one repair shop and said the issue likely is a hardware or motherboard issue and likely have to scrap the phone. If it is the case what's my options of salvaging my information on there?

    And also is there a good chance this could be a battery problem?
    11-13-2018 03:04 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! It does sound like it could be a battery issue, but it's hard to say without having a technician look at it. Does the problem also happen in Safe Mode? https://forums.androidcentral.com/e?...token=JlKUcJFb
    11-14-2018 11:59 AM
  3. Rukbat's Avatar
    If you can get it to stay operational long enough, you can copy files from it to a PC to salvage some of the information. If not, there's nothing you can save except what's already backed up.
    11-14-2018 12:03 PM

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