1. Android Central Question's Avatar
    My fingerprint sensor is not working and any other security lock gives a error and i forget my backup
    11-16-2018 07:41 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! You need to remember that backup password, because the system will ask for it from time to time, even if the fingerprint sensor is working (like, for example, if you do a cold boot). Which phone do you have? If it's a Samsung, you could try remotely changing the password using Find My Mobile: https://findmymobile.samsung.com/. Otherwise, you're stuck. You could do a hardware key factory reset, but you'll have to enter the Google account/password associated with the phone -- hopefully you remember that. But this will wipe the phone, of course.
    11-16-2018 08:41 PM

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