03-08-2020 01:25 AM
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  1. Android Central Question's Avatar
    Android Central Question
    My mother in law has a stylo 4 that she isn't even done paying for yet from metro pcs. All of a sudden the lock screen and screen where you enter the PIN is so zoomed in you can't enter the PIN to get it and it says fingerprints cant be used. We tried here and the guys at the metro store tried to do a factory reset and the reset wont work. This was LGs solution too and of course it didnt work like I told them a million times. She can't afford a new phone she just bought the damn thing. Shes on disability and a limited income.
    11-17-2018 05:45 PM
  2. belodion's Avatar
    belodion
    Co-Ambassador Team Lead
    I take it you're not talking about LG's triple-tap feature?
    11-17-2018 06:08 PM
  3. Carlee Churchel's Avatar
    Carlee Churchel
    Help!y mother is having this problem and no.one has been able to help. That's 2 t.mobile stores and lg tech support as well as geek squad... Help.. factory reset wont work either cause we cant unlock the phone
    02-24-2020 11:11 PM
  4. mustang7757's Avatar
    mustang7757
    Trusted Member
    Ambassador
    Originally Posted by Carlee Churchel
    Help!y mother is having this problem and no.one has been able to help. That's 2 t.mobile stores and lg tech support as well as geek squad... Help.. factory reset wont work either cause we cant unlock the phone
    Hi, welcome!
    If you cant unlock from factory reset , no one can help you on that .
    02-24-2020 11:24 PM
  5. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Is your mother having the exact same problem as the OP of this thread? Are you able to boot into Safe Mode? https://www.t-mobile.com/support/dev...ode-lg-stylo-4
    02-25-2020 01:53 AM
  7. Carlee Churchel's Avatar
    Carlee Churchel
    Originally Posted by B. Diddy
    Welcome to Android Central! Is your mother having the exact same problem as the OP of this thread? Are you able to boot into Safe Mode? https://www.t-mobile.com/support/dev...ode-lg-stylo-4
    I can boot it in safe mode
    03-07-2020 08:35 PM
  8. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    And the problem persists in Safe Mode?
    03-08-2020 12:45 AM
  9. Carlee Churchel's Avatar
    Carlee Churchel
    Originally Posted by B. Diddy
    And the problem persists in Safe Mode?
    Yes it still does the same in safe mode. I can't get the screen to zoom out.
    03-08-2020 01:07 AM
  10. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Have you already tried doing a master reset using the hardware keys? https://www.t-mobile.com/support/dev...ets-lg-stylo-4
    03-08-2020 01:25 AM
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