11-27-2018 11:30 AM
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  1. Android Central Question's Avatar
    Android Central Question
    Help! My Galaxy Note 8 updated and all of all of my photos are missing. I am on vacation and really need to find my photos.
    11-26-2018 12:13 PM
  2. Kodak2's Avatar
    Kodak2
    What system did you use to backup your photos? Hopefully Google photos as it is very easy to download them back on to your phone. Good luck.

    If you wish to reply to this thread, please sign in to Android central.
    11-26-2018 12:26 PM
  3. Cdelong1's Avatar
    Cdelong1
    I have Google photos and Samsung. Update happened over night. Nothing was backed up.
    11-26-2018 12:42 PM
  4. Cdelong1's Avatar
    Cdelong1
    I've also looked on SD card. Nothing!
    11-26-2018 12:43 PM
  5. Kodak2's Avatar
    Kodak2
    If you had backup and sync set to on in Google photos you should be able to access them from any device by logging into Google photos.
    11-26-2018 12:46 PM
  7. Cdelong1's Avatar
    Cdelong1
    So, you are saying all of the photos are gone forever... right?
    11-26-2018 12:56 PM
  8. Kodak2's Avatar
    Kodak2
    No, if you haven't backed them up on Google photos or any other cloud based system then the next step is to recover them from your SD card if you were saving them there, remove the SD card and use a PC and some recovery software to get them back of the card. They will still be on the card but hidden, that's why you need recovery software.
    11-26-2018 01:04 PM
  9. Cdelong1's Avatar
    Cdelong1
    Perfect... is there a recovery tool that I can use on my phone? I don't have a PC with me.
    11-26-2018 01:07 PM
  10. Kodak2's Avatar
    Kodak2
    I am not aware of any but have a look in Google play store. One thing to note this only applies providing the card was formatted as external storage.
    11-26-2018 01:10 PM
  11. Kodak2's Avatar
    Kodak2
    Have you had any luck in retrieving your photos?
    11-27-2018 04:06 AM
  12. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    How are you looking for the photos? Use a file manager app and look directly in the /DCIM/Camera directory. Do you see any photo files there?
    11-27-2018 11:30 AM
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