1. Android Central Question's Avatar
    So whenever i go on other apps like Instagram, Discord and try to open a picture from my phone i get grey boxes

    Bassicaly it does read how many pictures there are but cant "open" them even if i click on the grey box.

    Huawei P9 Lite.
    Also the only photos it does open are really recent ones for some reason idk.
    11-27-2018 04:20 AM
  2. methodman89's Avatar
    Did you go to permissions and verify all the apps are allowed access?
    11-27-2018 07:13 AM
  3. B. Diddy's Avatar
    Welcome to Android Central! Are the photos saved to Internal Storage or an SD card?
    11-27-2018 11:25 AM
  4. Rukbat's Avatar
    Or are they backed up to Google, and not on the phone at all?
    B. Diddy likes this.
    11-27-2018 11:33 AM
  5. Troll123's Avatar
    They are on the device itself and it happens for both Internal and SD card photos
    11-28-2018 04:54 AM
  6. methodman89's Avatar
    They are on the device itself and it happens for both Internal and SD card photos
    If the pictures are in the internal storage, look to the apps. Try to uninstall, clear the cache partition and reboot, then reinstall the app, with synching off. See if you now can get the picture to present and attach.
    If the pics are on both, connect to a pc, save everything you can, and reformat the SD card, as it is the common denominator. Good luck.
    11-28-2018 05:47 AM
  7. Troll123's Avatar
    I cleared data from Media Storage system app I think it worked for now if it occurs again Ill try this ty.
    11-28-2018 06:47 AM

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