1. Android Central Question's Avatar
    There is no lock screen turned on, but when I open my son's contacts or try to use Facebook messenger kids app, a pattern lock screen pops up.
    11-28-2018 09:35 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! How old is your son? Does he know you're checking? Is he allowed to install apps, or do you have complete control over that? If he's allowed to install apps, he might have installed some kind of app locker app.
    11-29-2018 01:42 AM
  3. Sergeant79's Avatar
    My son is 10. He knows I'm checking, he's the one that showed me the problem. He is not allowed to download anything.
    11-29-2018 11:31 AM
  4. B. Diddy's Avatar
    Which device is it? Is there a Kids Mode turned on? Are you using Google Family Link, or some other parent supervisory software?
    11-29-2018 12:35 PM
  5. Sergeant79's Avatar
    Which device is it? Is there a Kids Mode turned on? Are you using Google Family Link, or some other parent supervisory software?
    It's the Overture ZTE. There's no kids mode turned on. We do have Google Family Link on it.
    The issue just showed up one day, and only affects the contacts and Facebook messenger kids.
    11-29-2018 01:15 PM
  6. B. Diddy's Avatar
    Is there an app called Mi-Assistant (from ZTE) on the phone? If so, open that and see if any security options are turned on.
    11-29-2018 01:28 PM

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