11-29-2018 03:02 AM
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  1. Android Central Question's Avatar
    Android Central Question
    Help please!!! I just bought my Huawei Nova 3e on the weekend and am locked out of it! I can't remember the pattern password and when I try to do a hard reset I get an error message saying the software isn't installed. I read somewhere that if you have enough incorrect tries you can log in with your Google account but all I'm getting is it constantly telling me to wait an hour to try again. This is so frustrating!
    11-29-2018 12:47 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Sorry, but newer phones generally don't prompt you for your Google account if you fail the unlock enough times. Try doing a hardware key factory reset: https://www.hardreset.info/devices/h.../first-method/. Or is that what you've already tried?
    11-29-2018 01:33 AM
  3. jaychic's Avatar
    jaychic
    Yes, that's what I've tried and it says the software failed to install
    11-29-2018 01:57 AM
  4. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Did you buy this phone new or used? It makes me think the phone was modified or rooted. If possible, bring it back to where you bought it and see if you can get it exchanged or refunded.
    11-29-2018 01:58 AM
  5. jaychic's Avatar
    jaychic
    Bought it brand new 5 days ago
    11-29-2018 02:36 AM
  7. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Bring it back to the store.
    Kodak2 likes this.
    11-29-2018 03:02 AM
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