1. Android Central Question's Avatar
    This pone is brand new out of the box it powers up and will get through the first 2 steps of the initial setup then shuts itself down. It will not turn back on again unless the battery is removed. I have tried to get it to boot into safe mode without any luck.

    Any ideas?
    11-29-2018 03:16 AM
  2. belodion's Avatar
    Safe Mode would serve no purpose in a new phone.
    It simply sounds like a faulty device to me, not worth your time.
    11-29-2018 04:56 AM
  3. B. Diddy's Avatar
    Welcome to Android Central! A brand new G4 would be unusual for a phone that was released in April of 2015. You probably have a used or refurbished unit whose battery might be faulty or simply deterioriated to the point that it can no longer hold a charge. Try a new or different battery.
    11-29-2018 04:01 PM

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