1. Android Central Question's Avatar
    So, my husband and I updated our phones this morning and since then our SIM cards are "unavailable" we both have ASUS Zenfone Max 3, we are with Chatr phone provider. We have been searching the net to fix this problem and the major battery drain since the update. We have disabled and activate the SIM cards on the phones as well to no avail.
    As it stands because of this update our phones are little more than glorified cameras.
    If anyone can help we would appreciate it, as our phones are the only means of communication.
    11-29-2018 05:30 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Was this and official system update pushed over-the-air, or did you download the update file from some website and install it manually?
    11-29-2018 11:50 PM
  3. Crystal Savage1's Avatar
    Hi same person just signed up, it was pushed over the air, we got a notification on the phones. I also noticed overnight when charging my phone it reached a temperature of 111F, and it still has yet to reach a full charge ( I work midnights)
    11-30-2018 08:06 AM
  4. methodman89's Avatar
    A call to your carrier would be helpful for a Subscriber Identification issue.
    11-30-2018 10:16 AM
  5. B. Diddy's Avatar
    Try wiping the cache partition, which can be helpful after a major system update: https://www.hardreset.info/devices/a...recovery-mode/
    11-30-2018 11:37 AM

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