1. Android Central Question's Avatar
    I have a Samsung Galaxy s5 which I wanted to give to a family member so i did a factory reset in order to delete all my info. After this when i go to play store it just hangs on "checking info"
    I have updated software, cleared cache & data and it still has same response.
    Can anyone please help!!!
    12-03-2018 07:23 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Did you remove your Google account before the factory reset? That's the best way to go about it, since resetting without removing your account first means the user will have to reenter your Google account and password to proceed with the Setup Wizard.

    Go to Settings>Accounts​. Is your Google account still listed there?
    12-03-2018 11:01 AM
  3. Karaiba Samuel's Avatar
    I'm stuck in checking into
    05-28-2019 07:46 AM
  4. belodion's Avatar
    I'm stuck in checking into
    Welcome.

    After doing what? Setting up a new device? Adding your Google account and signing in?
    05-28-2019 08:51 AM

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