1. Android Central Question's Avatar
    Hello,
    Brand new to Android world, received an S9+ as a gift. Did the smart switch using the usb cable with my old iPhone SE. It seems to have worked, but, I do not see any of the videos in my gallery, or Google photo. They are in a file (at first I thought they did not transfer at all, but they did), but they do not appear in gallery. I restarted the phone to allow it to scan, etc., still no luck. Would appreciate any help, thank you!
    12-04-2018 02:17 AM
  2. SpookDroid's Avatar
    When you say they are in a file, where is that file? Is that just one file (like a back up or zip) or is it multiple? When transferring media each picture/video should show up as its own file, but maybe in a separate folder (or Album, as you'll see it in the Gallery app). When you finished the Smart Switch, did it state that the picture/video back up was complete (with a number of pictures/videos) transferred?
    12-04-2018 12:48 PM

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