1. Android Central Question's Avatar
    So my phone (Samsung Galaxy S7) was stuck in the restart loop, tried to start the thing back up by clearing the cache but it got stuck on that screen to, brought it to a shop and apparently within the charging port there were signs of corrosion, but that most likely wasn't the issue as even when they replaced the components it was still in the restart loop. Now I have important data I.E, Photos, videos and music that isnt backed up. Im getting a new phone as I type this but still have my S7 should I give up or is there something I can do? I really dont want to lose four years of data on there.
    12-05-2018 06:28 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! The fact that there was corrosion in the port also increases the chance that there's corrosion internally -- so it could be that the motherboard is failing, causing your loop. I'm afraid you're stuck, especially since the port sounds like it won't work correctly. There are forensic data recovery specialists out there, but they're really expensive. Sorry!

    Just to be sure, go to photos.google.com on your computer browser to see if by chance you did have Google Photo backup turned on, at least.
    12-05-2018 06:51 PM

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