1. Android Central Question's Avatar
    I can access my floodlight camera while I am home connected to wifi but I cannot access it while I am away until after the fact and the footage has been stored. I cannot access live feed nor talk to anyone. It will say " unfortunately, Ring has stopped" I can either REPORT or OK ( and boy have i reported a few times. what good is this security camera if I cannot view unless I am sitting in my own house on wifi Kind of defeats the purpose
    12-06-2018 10:41 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! What version of Android is the phone running? Have you already tried clearing the cache/data for the Ring app?
    12-06-2018 03:10 PM
  3. frogsrn's Avatar
    It is a note 3 , yes tried clearing Cache/data as well
    12-06-2018 07:57 PM
  4. B. Diddy's Avatar
    What about the Android version the phone is running? The Note 3 is pretty old, so it's possible the Ring app isn't entirely compatible.
    12-06-2018 09:26 PM
  5. frogsrn's Avatar
    version 5.0
    12-07-2018 04:26 AM
  6. B. Diddy's Avatar
    It's supposed to be compatible with that version. There might be some other app you installed that's causing the instability, but unfortunately, the only way to test would be to uninstall apps one by one.
    12-07-2018 01:08 PM

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