1. Android Central Question's Avatar
    I had my phone connect to an email then I need to factory reset it and now it won't let me set up my phone it get to the email part and then I put my email password in and it says unable to sing in to an unknown error please you another count or try in 24 hour well I have tried a different email and I waited 24 hours and then it still didn't work so I waited more than 24 hour like about 3 day and now I don't know what to do
    12-07-2018 09:47 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! That sounds like factory reset protection. Has this phone always been yours? It's asking for the Google account and password that was associated with the phone prior to the reset. If this was someone else's phone, and that person's Google account wasn't properly removed from the phone prior to the factory reset, it prompts the user for that account and password to proceed.
    12-07-2018 10:33 PM

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