1. Android Central Question's Avatar
    I definitely have malware, possibly Trojan and certainly spyware. After reading about the problems Android has been dealing with lately I think it is the Gaiafish virus. I am trying to find the best way to clean my phone and go on. I have already had to factory reset it twice so I'm hoping it doesn't come to that again!!! Someone please help if you are able! Thanks.
    12-13-2018 08:15 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! A security patch wouldn't get rid of malware that has infected your device. If malware has installed to the system root, then a factory reset also won't do anything, because the firmware is corrupted. You'd have to try reinstalling the firmware. If you didn't get the phone from Verizon, this might be a bit involved. If you did get it Verizon, you could use their Software Repair Assistant.
    12-13-2018 10:51 PM

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