1. Android Central Question's Avatar
    My sister forgot her lock screen pattern, so I thought factory reset would do the trick.
    After the reset, it asks me to sign in to a google account that was previously synchronized with the phone. I put all the information, and it tells me that there's "an unknown error. Please try against in 24 hours". I waited for 24 hours, and the same message appears.
    I have tried every single option that was given by everyone with similar problems, and none of them work.
    I tried signing to the google account on pc and removing the device, but no such options exist.

    The phone my sister is using: Just 5 Cosmo L808.
    I am out of ideas, and I really need help so my sister could have a phone again.
    Thank you.
    12-21-2018 08:33 AM
  2. Rukbat's Avatar
    Are you putting in the Google account that she had in the phone before you reset it?
    12-21-2018 11:41 AM

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