1. Android Central Question's Avatar
    i'm encountering black screen on my Old HTC One..i've seen the steps on how to reset to factory settings..and hesitant to do it..because it will erase all my files..is there any other way to recover my phone without erasing my files?
    12-29-2018 10:08 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which exact HTC One model? The M7? If the screen never shows anything, including when you boot the phone up, then the screen has probably failed and would have to be replaced. A factory reset would be unlikely to help.
    12-30-2018 10:59 AM

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