1. Margaret 123's Avatar
    Hello. I just purchased an ANS UL40 phone. The Android version is 7.1.1.

    Upon setting it up, I ran Malwarebytes. It found the Android/Trojan.Doppler.Agent.fo malware. It is in a Wireless Update app; it cannot be disabled. How do I remove this malware?

    If I have to perform a root, please give me a link that gives instructions.

    How do I Remove the Malware Named Android/Trojan.Doppler.Agent.fo ?-screenshot_20181227-threat.png
    How do I Remove the Malware Named Android/Trojan.Doppler.Agent.fo ?-screenshot_20181227-disable_system_app.png

    Thank you.
    12-29-2018 10:09 AM
  2. Rukbat's Avatar
    Disable it. If you ever root the phone, run Malwareebytes again and it will remove it. (Root can do anything - which is why it;s so dangerous.)
    12-29-2018 12:18 PM
  3. Margaret 123's Avatar
    Hello, Rukbat.

    When I tap on the Disable button on the Disable system app (shown in the screenshot), it takes me to the Wireless Update app. There, the Disable option is grayed out.

    I assume that the only way is to root the phone. I will have to check with my phone carrier to see if I can do this without losing service or the warranty on the phone.
    12-29-2018 12:22 PM
  4. Margaret 123's Avatar
    I just found out that my mobile virtual network operator does not support rooting. Also, rooting will void the 1 year manufacturer's warranty.

    Is there anything else I can do to remove this malware?
    12-29-2018 04:53 PM

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