1. Android Central Question's Avatar
    Hey guys. I got my new phone awhile ago a few days before christmas. It worked well until my data provider connection isn't really connecting well. I have to restart my phone to see if i even got any messages or missed calls then it goes back down after a bit. Why is my samsung j7 refine doing this and what should I do to fix it? I could be missing an important call
    01-01-2019 09:38 PM
  2. belodion's Avatar
    Have you in the first instance spoken to your carrier about it? It could be a bad SIM, for example, which would be nothing to do with the phone. https://forums.androidcentral.com/sh...d.php?t=409154
    01-02-2019 08:12 AM
  3. LainEgo's Avatar
    I have not done that yet. I could ask about it. Although I thought I saw a few review complaining about this data connection issue
    01-02-2019 12:12 PM
  4. B. Diddy's Avatar
    Welcome to Android Central! Which carrier do you have, and did you get the phone directly from the carrier or from somewhere else?
    01-02-2019 03:35 PM
  5. LainEgo's Avatar
    It was boost mobile and im not sure where my father got it. It was a christmas gift so you know
    01-02-2019 04:08 PM
  6. B. Diddy's Avatar
    It looks like that's a Boost Mobile exclusive phone. Have you asked Boost about this? Maybe your cell signal isn't very good. Boost uses Sprint, which doesn't have the greatest coverage everywhere.
    01-02-2019 07:27 PM
  7. LainEgo's Avatar
    Well my other phone was boost and it worked well.
    01-03-2019 12:04 AM
  8. B. Diddy's Avatar
    Any power-saving modes turned on? Or are there any network management tools installed on the phone?

    Try also going to Settings>Mobile Networks and look for the Reset Network Settings option.
    01-03-2019 09:37 AM
  9. LainEgo's Avatar
    Nah also i couldn't find a reset option on there. The only thing I had on was the blue light filter that was on my phone
    01-03-2019 02:38 PM
  10. LainEgo's Avatar
    Oh wait yes I had a power saving mode on medium
    01-03-2019 02:40 PM
  11. B. Diddy's Avatar
    See what happens if you turn off that mode (although it really shouldn't affect the phone or data connection).

    Another thing to try would be to boot into Safe Mode, which temporarily disables the apps you installed: https://www.hardreset.info/devices/s...018/safe-mode/
    01-04-2019 12:32 AM
  12. LainEgo's Avatar
    I might go ask the provider about it
    it may be that the phone itself isn't working. or the sim card.
    It's hard to find things about this phone
    01-12-2019 02:40 PM
  13. LainEgo's Avatar
    I also did a factory reset to see if it helps so I'll check
    01-12-2019 02:43 PM

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