1. Android Central Question's Avatar
    It was fine then shut off and only shows that screen ...won't respond if I plug it in and won't turn off
    01-02-2019 10:57 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! That usually means either corrupt firmware or faulty hardware. Bring it to a repair shop, or contact LG if the phone is still under warranty.
    01-03-2019 09:15 AM
  3. Kitwalz's Avatar
    With the device powered down.

    Press and hold the Power and Volume downbuttons on the back of the device.

    When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.

    When "Factory data reset" appears, use the Volume down button to highlight Yes.

    Press the Power button to confirm.

    When prompted to "Erase all user data and restore default settings," use the Volume downbutton to highlight Yes.

    Press the Power button to reset the device.

    *this will erase all data*
    it's a slim chance this might help.
    it's a core reset
    01-03-2019 09:42 AM
  4. recDNA's Avatar
    He said it won't turn off so...
    01-03-2019 11:24 AM
  5. B. Diddy's Avatar
    Assuming the phone doesn't have a user-removable battery, you can usually force a shutdown by pressing and holding Power for about 20 seconds.
    01-03-2019 01:57 PM

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