1. Android Central Question's Avatar
    My email just stopped syncing and when I tried to open the app it asked for my password. I typed my password in but it said authentification failed. I know it is the right password.
    So I tried to reset it via the Internet because my phone email app won't log out.
    I reset my password twice and neither of these worked. I have reset it again and that password works on the computer but not my phone or tablet.
    I have tried restarting the phone.
    I have also tried removing the account and setting up a new one but it will not accept the password.
    Please could you help?
    01-04-2019 11:13 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which phone, which email app, and which email provider? If your email provider is using 2-factor authentication, you might have to enter an app password instead (like with Yahoo: https://help.yahoo.com/kb/SLN15241.html).
    01-04-2019 01:17 PM

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