1. Android Central Question's Avatar
    My tab s has started to reboot while I am either surfing or playing games, I have tried a full reset and even installing previous versions of the operating system but to no avail, funny thing is it doesn't do it in safe mode. Any help or advice would be really appreciated....joe
    01-06-2019 04:01 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Since it doesn't happen in Safe Mode, that means it's probably due to some app you installed. Unfortunately, there's no easy way to pinpoint the culprit, unless you have some prior suspicions. You may just have to uninstall apps one by one until the problem goes away.

    Are all of the apps on the tablet installed from the Play Store, or did you install some from other sources? If the latter, then I'd start by uninstalling those apps.
    VidJunky likes this.
    01-06-2019 04:21 PM
  3. Jds90's Avatar
    Hi and thanks for the welcome, as I have done a full reset or factory reset there are no apps installed, if it was a PC I would format the hard drive and install a fresh windows..but as I said prior I had installed an earlier version of the software system which didn't work, then tried an earlier version of that and still didn't work...I too think it's a bug and was hoping to completely wipe it and re install a software version I have downloaded and is sitting on my PC...any thoughts on that.....thanks joe
    01-07-2019 06:50 AM
  4. B. Diddy's Avatar
    How did you install earlier firmware version -- using Odin? Are you certain you chose the firmware for your exact variant? Installing a firmware for a different variant can introduce various issues.
    01-08-2019 11:09 PM
  5. Jds90's Avatar
    Hi, used ODIN V3.13.1, downloaded T800XXU1CPK2-BTU, had the same problem so tried T800XXU1CRJ1-BTU also didn't work so at a loss...joe
    01-09-2019 06:50 AM
  6. B. Diddy's Avatar
    If it's still happening with freshly installed firmware, then I'd guess it's a hardware issue. Does it get pretty warm prior to the reboot? In that case, the battery might be the culprit.
    01-09-2019 10:19 PM
  7. Jds90's Avatar
    No it's not, would say slightly warm, switched it on today and logged on to my network it was doing 35 updates and must have rebooted 6 or 7 times
    01-10-2019 08:08 AM
  8. B. Diddy's Avatar
    Sorry, I'm not sure what else to suggest at this point.
    01-11-2019 11:47 PM
  9. Jds90's Avatar
    Ok thanks for your heip
    01-13-2019 06:12 AM

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