1. Android Central Question's Avatar
    Ny internal storage is full. When I try to move files to the sd (which is less than half full) I get a message that says 'move failed'
    I cant open the files for viewing from the gallery either or delete unwanted files. (files are photo and video)
    01-11-2019 11:40 PM
  2. Rukbat's Avatar
    Make sure the files are on the phone, not backed up to Google Photos. If they are, all you have on the phone is thumbnails, which can't be viewed (and take up almost no space).

    If you can't open them or delete them, the chances are that they were backed up, no longer are, but the thumbnails are still there - in which case, unless you hace the pictures and videos backed up somewhere else, you no longer actually have them.
    01-13-2019 02:14 PM

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