1. Android Central Question's Avatar
    I know there's a setting somewhere, but when I move the phone away from my ear, my phone screen stays off. It used to (until very recently) turn on when I pulled it away. Any idea what might have happened?

    Now, when I say goodbye and move the phone to press the hangup button, I have to first turn the screen on with the power button.

    Same if I have to press a number on a robo menu, want to go to speakerphone, open my calendar, etc. Not sure why the screen is staying off.
    01-12-2019 12:25 PM
  2. Tim1954's Avatar
    First step in troubleshooting is reboot the phone.
    Then try wiping cache partition (careful not to reset the phone by mistake)!
    This usual fixes minor problems..
    You can dial *#0*# with most Samsung devices which puts you in the service mode. There you can test the hardware of your device...
    Try this and come back to tell us how you went :-)
    01-12-2019 08:45 PM

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