1. Android Central Question's Avatar
    there was a problem connecting to the play.google.com.
    i did factory reset my phone but it is still doing the same
    how do i fix this
    01-14-2019 08:07 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Where do you see that? Is it asking you for the Google account and password that was associated with the phone prior to the reset?
    01-14-2019 01:46 PM

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