1. Android Central Question's Avatar
    Ok so ever since my phone was updated back in October 2018 the default phone app (A.K.A. Samsung Call) on my Samsung Galaxy S7 has been gimped...

    Symptoms:
    - Whenever I receive incoming call the app launches and receives the call normally.
    - Cannot make any calls, the actual app with the "Phone" icon can be clicked on but doesn't launch, which includes the dialer.
    - I cannot launch calls by using the Contacts App.
    - I can actually successfully launch an outgoing call by going through my text Message app(which is still the default Samsung app) and by selecting a person's number through a message they sent I am able to use the drop down menu to launch a call.

    Fix Attempts:
    - Attempted uninstalling & reinstalling only the Samsung Call app
    - Attempted to clear the cache and data for the Samsung Call app (for all 3 of them because 3 of them show up in my app list whenever Show System Apps option is checked)
    - Attempted Factory Reset of the phone, both through the Settings/General Management/Reset menu and through the Android Bootloader/Bios

    I'm at a loss as to what to try next, besides nuking the OS on the device and reinstalling it from ground zero.
    01-15-2019 04:08 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Is that Call app the default preinstalled phone dialer app, or is it the Phone app? If you can uninstall Call, try doing so. Or see if the same thing happens in Safe Mode: https://support.t-mobile.com/docs/DOC-28008
    01-15-2019 05:07 PM
  3. Bio 667's Avatar
    Ok so it is the default preinstalled phone dialer app. Also in Safe Mode the app still doesn't work.

    Here's a link to the app? (Not sure if this is the official one since I have no clue how you access the galaxy store outside of your phone)

    https://www.sammobile.com/apk/samsun...all-2-3-00-20/
    01-15-2019 06:05 PM
  4. Bio 667's Avatar
    Hi,

    Yes that is the default preinstalled phone dialer app that I'm talking about. And I've tried accessing the app in safe mode and still no dice.
    01-15-2019 06:10 PM
  5. B. Diddy's Avatar
    Strange. I think the next step would be to reinstall the firmware, either with Smart Switch (http://www.sammobile.com/forum/showthread.php?t=29914) or Odin (http://forums.androidcentral.com/amb...interface.html).
    01-15-2019 09:49 PM

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