1. Android Central Question's Avatar
    J7 prime fingerprint was working fine in nougat version, even when the screen is turned off it worked fine with unlimited attempts and if your hand or any finger touched the scanner while screen is off, it do not gives any incorrect attempts. But after oreo update, if, any of the finger or hand touched the sensor 5 time, a message appears saying that you have attempt 5 time your fingerprint incorrectly. The wrong attempts only works when the screen is turned on.
    Please fixed this issue in j7 prime after oreo update to use the fingerprint unlimited when the screen is turned off as before in nougat or marshmallow version.
    01-19-2019 11:25 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Be aware that this is an independent community forum, without any direct affiliation with Samsung, Google or any other company.

    See if the problem persists after a cache partition wipe: https://support.t-mobile.com/docs/DOC-35597
    01-19-2019 01:25 PM

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