1. Android Central Question's Avatar
    I purchased a Alcatel Fierce 4 from another person, but its not letting me login. It tells me to login with the previous synced information, which i do not have. What can i do?
    01-21-2019 01:08 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Contact the previous owner and ask them to help you log in. Whenever a phone changes hands the previous owner has to remove their Google account from the phone prior to the factory reset. If the account isn't removed, the factory reset will be considered unauthorized, and the phone will prompt for that previous Google username/password. This is a security feature, and we can't help you bypass it.
    01-21-2019 03:27 AM

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