05-30-2019 11:51 PM
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  1. Android Central Question's Avatar
    Hi.

    I'm using Samsung Galaxy A9 Pro (version 6.0.1).

    In Gallery (built-in app), I'm easily shared a photo/video via email or to another socmed apps i.e. Instagram, Facebook, Whatsapp, and also for photo editing to the Snapseed, Lightx, VSCO, AirBrush etc, by only tapping the Share button at the bottom of the photo.

    It still working on last 2 days.

    But today, when I tap the Share button, the Gallery was suddenly closed by itself, and the 'Unfortunately the Android System Stopped' appeared on screen.

    First, I guess the photo might be corrupted, so I tried to do with another photo(s) and albums, but it still happened.

    In Apps section in Setting, I cleared the cache and data in Gallery and Camera, and forced it stop. The same things also done to the another apps like Snapseed, Instagram, Facebook, including the Android System app (it's a system apps; just clear cache, cannot clear data and force stop).

    And after my phone was restart again and again and again, it still not works! Gallery suddenly closed, followed by 'Unfortunately the Android System stopped' appeared on screen. Still can't share any photo/video!!

    For your information, after stuck in 'Shared Dilemma' this evening, I have to uninstall the Open Camera app (using it since last year, no problem at all). I've no idea either this case was caused by this app or not (after using this cam app to take photos in my office today at 5.30 pm, I open the Gallery and choose some best photos for my FB posting, then the Gallery suddenly closed after clicking the Share button).

    Is it possible if the 'uninstall-then-reinstall back' some apps (version upgraded) that listed in Share button (linked) also effecting this problem?

    What should I do now? I really need your help, sir/mam.

    Thank you.
    Sara Parks likes this.
    02-01-2019 10:02 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Are the photos all on Internal Storage or the SD card? Also, it isn't quite clear to me -- are you saying that uninstalling Open Camera helped or didn't help?
    02-01-2019 10:53 AM
  3. Adam Do's Avatar
    I am having the same issue with my dad's phone and came across this thread while looking for a solution. This problem started earlier today.

    To clarify what OP is saying - while in the Gallery App, when a photo is pulled up and the share button is tapped on screen, the "Share via..." menu will come up for a brief second and the app will force close. Following this, there will be a prompt flashes that says "Unfortunately, android system has stopped". Repeating this process over and over again heats up the phone. Clearing the cache and restarting the phone doesn't fix the issue. No additional apps were installed on this phone and the default gallery and camera apps are used.

    My dad is running a Galaxy S7 (SM-G930A) on version 6.0.1
    Sara Parks likes this.
    02-02-2019 10:48 PM
  4. talashaden30's Avatar
    I started having the same issue the other day. When I open Gallery and try to share a photo it force closes and says "Unfortunately android system has stopped". I tried a soft reset and a factory reset and neither worked. I have a Samsung Galaxy S6.
    02-03-2019 05:46 PM
  5. B. Diddy's Avatar
    I am having the same issue with my dad's phone and came across this thread while looking for a solution. This problem started earlier today.

    To clarify what OP is saying - while in the Gallery App, when a photo is pulled up and the share button is tapped on screen, the "Share via..." menu will come up for a brief second and the app will force close. Following this, there will be a prompt flashes that says "Unfortunately, android system has stopped". Repeating this process over and over again heats up the phone. Clearing the cache and restarting the phone doesn't fix the issue. No additional apps were installed on this phone and the default gallery and camera apps are used.

    My dad is running a Galaxy S7 (SM-G930A) on version 6.0.1
    Welcome to Android Central! When you mention clearing the cache, are you talking about wiping the system cache partition, or only clearing the Gallery app cache? Also, are the photos saved to Internal Storage or the SD card?
    02-03-2019 07:09 PM
  6. tuco19's Avatar
    Same issue started for me in past 2 days. Tried multiple restarts, cleared data/cache in Gallery and Camera, reset All app preferences, and changed camera to store photos internally - no change. I did find I could share photos using the (Google) Photos app, so seems to be tied to Gallery app, which looks like is used with default camera. (Samsung S7, 6.0.1)
    02-04-2019 10:18 AM
  7. B. Diddy's Avatar
    We've been seeing this issue crop up on the forums, so it could be a bug from a recent update. Does the problem persist after a cache partition wipe? https://support.t-mobile.com/docs/DOC-28028
    02-04-2019 01:15 PM
  8. tuco19's Avatar
    Thanks - Just tried a cache partition wipe, but unfortunately no change.
    02-04-2019 08:56 PM
  9. B. Diddy's Avatar
    Considering that we're talking about S6 and S7 phones, I'm assuming this didn't start after a system update, correct? The other thing I'd wonder about is if some update to Android System Webview is causing issues. Go to Settings>Apps, tap Menu>Show System, and select Android System Webview. If it isn't Disabled, try uninstalling all updates, and see if the problem persists.

    If it is Disabled, that means you probably have Chrome preinstalled, which performs the Android System Webview function (and therefore causes the actual Android System Webview app to be disabled). If that's the case, then try uninstalling all updates to Chrome instead.
    02-04-2019 10:21 PM
  10. SonicAge's Avatar
    This might be a corrupted update to an app related to sharing the files. The phone has a default list of apps it wants to share to. One of them might be the culprit.

    On a friend's phone he could share from the gallery, but not directly from the camera after taking a photo. We disabled Facebook. (he doesn't even use Facebook) That fixed it. Sharing directly from the phone started working again. It might have been a corrupt or interrupted Facebook update that caused the issue.

    Go into your app settings, and disable Facebook (and/or any other apps that you don't use and which are set to show up in the share list)
    B. Diddy and YogaJunkie like this.
    02-05-2019 11:35 AM
  11. B. Diddy's Avatar
    This might be a corrupted update to an app related to sharing the files. The phone has a default list of apps it wants to share to. One of them might be the culprit.

    On a friend's phone he could share from the gallery, but not directly from the camera after taking a photo. We disabled Facebook. (he doesn't even use Facebook) That fixed it. Sharing directly from the phone started working again. It might have been a corrupt or interrupted Facebook update that caused the issue.

    Go into your app settings, and disable Facebook (and/or any other apps that you don't use and which are set to show up in the share list)
    Good idea! I'd be interested to know if temporarily uninstalling Facebook Messenger might help as well -- judging by the forums, FB Messenger has been generally buggy lately, seemingly more often on Samsung phones.
    02-05-2019 11:57 AM
  12. possum456's Avatar
    Good idea! I'd be interested to know if temporarily uninstalling Facebook Messenger might help as well -- judging by the forums, FB Messenger has been generally buggy lately, seemingly more often on Samsung phones.
    It worked for me.
    This just started happening on my Mum's phone a few days ago, she couldn't share anything from the gallery. Regardless of stored on the internal storage or sd card. Though when in FB Messenger, it could send a photo from stored in the gallery oddly enough?

    Saw your post today so I just uninstalled FB Messenger and then disabled Facebook and now it shares perfectly. I've since reinstalled them and it's still sharing (as of now).
    I'm thinking either messenger or facebook had a bad update?
    B. Diddy and James Elbrecht like this.
    02-05-2019 09:31 PM
  13. tuco19's Avatar
    Great find, thanks! I tried uninstalling FB Messenger first and restarted phone, but no change. I then stopped Facebook app, and sharing worked without restart. Sharing is working as usual now. Thanks!
    James Elbrecht and Hari Bowo like this.
    02-06-2019 07:23 AM
  14. James Elbrecht's Avatar
    Worked for me, too. [uninstalled FB messenger- disabled FB] Then, since I was trying to share to FB, I re-enabled and all is well.
    Thanks folks!

    addendum 2/13
    It is repeatable, too. The factory FB seems to be OK-- But as soon as it sits overnight, the same problem returns-- and disabling clears it.

    Since I never look at FB from my phone, but only need it to share photos, I'll look for how to disable FB updates.

    [Samsung S6 running Android 6.0.1]
    Hari Bowo likes this.
    02-12-2019 06:05 PM
  15. Hari Bowo's Avatar
    thanks...I just uninstalled FB Messenger and then disabled Facebook, it's work for me (on Samsung Galaxy S6)
    02-17-2019 01:15 PM
  16. YogaJunkie's Avatar
    Hi this was happening to me too it was driving me mad! Disabled Facebook and it fixed the problem ๐Ÿ‘Œ
    I've reinstalled it and the share option is working again at the moment. What's the long term solution for this issue please? I do use fb a lot on my phone. Thanks very much! ๐Ÿ™„
    meow5432 and possum456 like this.
    02-18-2019 03:52 AM
  17. meow5432's Avatar
    The same thing i did ! I uninstalled fb and and i was able to share butas soon as i reinstalled fb it started happening again! Hope this issue is fixed asap since it annoying using a samsung J7 2015 model. Any other help to resolve the issue?
    02-22-2019 01:59 PM
  18. James Elbrecht's Avatar
    Since I rarely use FB on my phone, I installed FB Lite and it is working for a week or so now. Not sure what you lose with the lite version of Facebook. I have the factory version disabled-
    02-22-2019 03:21 PM
  19. Cambur's Avatar
    Please help me! Today out of the sudden when i tried to share pictures i got a message *unfortunately the android system has stopped" turns out my wife has been having the same problem for a week now..we both have samsung galaxy s6. I've tried all the suggested tips but to no avail..nothing helped. I've cleared data and cache of the gallery application..uninstalled facebook msn and forced to stop facebook but nothing is helping. Please help.
    02-23-2019 12:02 PM
  20. Amogh Sahai's Avatar
    I just finished uninstalling all the facebook updates. I have a Samsung galaxy 7 edge. The sharing of pictures updates.
    03-04-2019 12:24 PM
  21. Amogh Sahai's Avatar
    Sorry about my last confusing post. I uninstalled all of facebook updates, and this corrected the problem. Not having issues with sharing pictures since I did that.
    03-04-2019 03:42 PM
  22. possum456's Avatar
    Hey has anyone found a long term solution to this?

    This was happening on my mums phone last month so I disabled both FB and messenger and then reinstalled them (as she uses it all the time, and that's where she wanted to share to), and it worked for a few hours then I had to repeat this process and it worked again. I uninstalled auto-updates too.

    But unbeknownst to me, it stopped letting her share again the next day or so, and she just never said anything until today? So she hasn't been able to share properly for about a month.

    I've done it all again - deleting them and reinstalling, it worked for a minute before failing. And now I've done it again I have tried her on FB Lite, and it's working for now, but I don't hold out hope it will last long...

    Does anyone know what's going on?
    03-04-2019 05:35 PM
  23. 4691's Avatar
    I've got an S-7 and had the same problem.I uninstalled FB Messenger and tried to share a pic and still had the same problem. Next I uninstalled FB itself and retried sharing.It worked like its sposed to. Now, I haven't reinstalled either APP yet,I wanted to share the pics first before taking a chance on having to redo it all over again.
    03-07-2019 01:14 PM
  24. Hemalatha Greeshma's Avatar
    Even im dealing with the same problem
    Kindly help me to solve the problem
    03-08-2019 10:59 AM
  25. Vinit Joshi1's Avatar
    Hey! I also face the same issue when I try to open the SHARE tray. Uninstalling/Disabling Facebook helps. But when I re-enabled FB (Since it's Android's default app) the problem is back. Please share a New Solution where FB and share tray both work together. Also a point to note is - I also have Samsung S7. So is it like a S7 related problem? God Knows.
    03-15-2019 02:31 AM
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