1. Android Central Question's Avatar
    Ive had it about 6 months and it stopped working a couple months ago. I'm with boost mobile
    02-05-2019 04:47 PM
  2. belodion's Avatar
    Make a warranty claim, perhaps; or if a contract phone, ask the carrier to replace it.
    02-05-2019 05:39 PM
  3. VidJunky's Avatar
    When you say it has stopped working, what do you mean? I mean the obvious answer is to take in for service if it isn't working but maybe with some more information we might be able to help.

    It doesn't recognize your finger anymore? Try setting it up again.

    It wakes the phone but won't unlock it? Again try setting it up again.

    Touching it does not wake the phone or unlock it? Possibly damaged or dirty. Have you cleaned it with anything, or did you clean it and now it doesn't work? You have to be careful with what you put on your device. Solvents and cleaners can damage parts of your phone. If you haven't used anything try a microfiber or other cloth meant for cleaning lenses and possibly some lens cleaner. Nothing stronger than IPA.

    Is there any physical damage? You could possibly try to set it up again... Might work?

    If none of these helps you I see a service call in your future.
    02-06-2019 03:04 AM
  4. B. Diddy's Avatar
    Welcome to Android Central! Does it also happen in Safe Mode? https://support.t-mobile.com/docs/DOC-37693
    02-07-2019 12:28 PM
  5. Jacobbell112's Avatar
    I tested the fingerprint thing and it came back unresponsive
    02-13-2021 01:08 PM

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