1. Android Central Question's Avatar
    When connected to wifi my phone can't get full internet connection.
    YouTube , chrome and many other apps are working on wifi but instagram, playstore, WhatsApp etc are not loading. but if I switch it to mobile data there is no issue. I have ran a speed test through Google Chrome the Internet connection seems to be ok.
    I tried a network settings reset and factory data reset but no use. please help me
    02-10-2019 06:07 AM
  2. Rukbat's Avatar
    You're confusing 2 things. "Not a full internet connection" means that you can connect to the router, but not to the internet. That's not what's happening here. You're evidently getting an internet connection, or you couldn't run a speed test.

    The WiFi connection enters the internet at one point (wherever your internet provider enters it), your mobile data enters at another point (wherever your carrier enters it). That could be the problem. Or try going to https://play.google.com/store in Chrome using WiFi. If that doesn't work either, call your internet provider. If it works, there may be some problem with the phone. (This is the sort of problem that really can't be diagnosed without having the phone in hand.) You should be able to get to Instagram at https://www.instagram.com/?hl=en, and WhatsApp at https://web.whatsapp.com/.
    02-10-2019 12:43 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! Does this happen on any wi-fi network, or just your home network?
    02-11-2019 12:30 PM

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