[Android Central Question]

i tried factory resetting it but surprisingly this has failed! the error keeps on appearing whatever i do. no apps are lost on factory reset, nothing is. it like factory reset doesn't even work even in recovery mode!

[B. Diddy]

Welcome to Android Central! Which phone? Which process is stopping, or is it multiple ones?

It's possible that some app you keep reinstalling is causing the instability.

[Baskat4455]

Hi I am having a similar problem

Phone: LG G6
Process stopping: com.android.phone

It stops every two to three seconds making it a pain to try and do anything and causing the phone to heat up rapidly.

[B. Diddy]

Welcome to Android Central! Does this persist after a reboot? Or in Safe Mode? https://support.t-mobile.com/docs/DOC-34097

[mustang7757]

i tried factory resetting it but surprisingly this has failed! the error keeps on appearing whatever i do. no apps are lost on factory reset, nothing is. it like factory reset doesn't even work even in recovery mode!

Sounds like you installed a App through APK that's not compatible.

[Baskat4455]

It does persist after power down and restart. I haven't reset the phone yet as I am trying to preserve the contacts and photos for my mother. I was able to get into safe mode following the directions you linked B. Diddy.

With the screen on, press and hold the Power key. (Pass)
In the options menu that displays, press and hold Power off. (Pass)
Restart in Safe mode' displays, tap OK to restart in Safe mode. (Pass)
Upon restart, device displays 'Safe mode' at bottom of screen. (Pass)

The error continues even in safe mode, and com.android.message popped up once as well.

Sounds like you installed a App through APK that's not compatible.

She shouldn't have been able to as i never enabled developer mode and she only gets apps out of google Play. She did recently install a new puzzle app, Woody.

[mustang7757]

She shouldn't have been able to as i never enabled developer mode and she only gets apps out of google Play. She did recently install a new puzzle app, Woody.

That's strange , usually I've seen that when trying add not compatible app or flash the firmware with not full files ..

[Baskat4455]

That's strange , usually I've seen that when trying add not compatible app or flash the firmware with not full files ..

Sorry, didn't realize you were answering the question that started the thread my bad. I thought it was in question to my issue.

[mustang7757]

It's ok , you having the same issue as the poster?

[Baskat4455]

It's ok , you having the same issue as the poster?

Yeah similar.

Phone: LG G6
Process stopping: com.android.phone

It stops every two to three seconds making it a pain to try and do anything and causing the phone to heat up rapidly. Like I posted above for B. Diddy, I can get to safe mode, but it still continues. Also I had com.android.messenger (i think) pop up and stop working once as well, but com.android.phone is constant fail every few seconds.

[B. Diddy]

Have you tried clearing the Phone app's cache and data in Settings>Apps​?

[Baskat4455]

Have you tried clearing the Phone app's cache and data in Settings>Apps​?

No, how would I do that? I tried clearing a few apps of their cache but how would I do the whole phone?

[B. Diddy]

No, not for the whole phone. I meant the app called "Phone." Go to Settings>Apps​, select Phone, then Storage, then Clear Cache/Clear Data (If possible). If you don't see the Phone app listed, you might have to tap Menu>Show System first.

[Baskat4455]

No, not for the whole phone. I meant the app called "Phone." Go to Settings>Apps​, select Phone, then Storage, then Clear Cache/Clear Data (If possible). If you don't see the Phone app listed, you might have to tap Menu>Show System first.

The closest thing I can find is an app called "Phone and Message Storage"

[mustang7757]

The closest thing I can find is an app called "Phone and Message Storage"

Long press the dialer app and should have info tap on that clear cache and force stop , then fill same for contact app

[Baskat4455]

Ok, did that but it only got me the contact App. I didn't get the dialer that way nor find it in the app listings.

[mustang7757]

Ok, did that but it only got me the contact App. I didn't get the dialer that way nor find it in the app listings.

Did it help or same?

[Baskat4455]

Did it help or same?

Same sadly.

[mustang7757]

Have you tried the LG forums?

Same sadly.

[Baskat4455]

Have you tried the LG forums?

No, I'll check those out next I thought maybe to try here first since it had the quickest response and best information so far.

[mustang7757]

No, I'll check those out next I thought maybe to try here first since it had the quickest response and best information so far.

I understand, I don't want lead you to a factory reset and not work , maybe someone in LG forum had this issue and point you in the right direction. I use Samsung,Apple,One Plus, Google phones .

[Baskat4455]

I understand, I don't want lead you to a factory reset and not work , maybe someone in LG forum had this issue and point you in the right direction. I use Samsung,Apple,One Plus, Google phones .

Thanks to you Mustang and B. Diddy for trying to help me with this. I'll post back with a solution if I find one so you both have it.