1. Android Central Question's Avatar
    I suspect it crashes when I turn the phone from portrait to landscape or the other way. I have tried force stop, clear data and clear cache and turning it off. I also tried safe mode and the problem is still there. Please help! I don't want to factory reset as I have a lot of things I need.
    02-18-2019 03:21 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Did you also try wiping the system cache partition? https://www.hardreset.info/devices/s...18/wipe-cache/
    02-18-2019 03:31 AM
  3. Rukbat's Avatar
    Or try a different camera app. If it still keeps happening, it could be a defective camera module (something shifts when the side of the phone is down). That would require a replacement camera module. (Dropping the phone, even if there doesn't appear to be any damage, can knock things loose. Even bumping it against something can. As rugged as the phone may look, phones are really delicate little things.)
    02-18-2019 04:27 PM

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