how can a simple forgotten pattern lock damaged the hardware of my lenovo a5?

[Android Central Question]

i did the factory reset... the pattern lock is gone but the phone is locked... i bring it to cellphone repair shop but they said they can't fixed it because the problem is the hardware... how could that happen? is there any chance to fixed my phone (lenovo a5 L18011)

 

[belodion]

In what way is the phone locked? Screen lock?

How did you do the reset?
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