1. Kathy McPherson's Avatar
    I am having the same issue but it is on a far larger scale. Brand new computer was hacked, {HP Surface 360} all my apps taken over/deleted/changed/etc... My Microsoft acc was changed as well as being kicked out of windows home and that is just my laptop.... It would seem my network is compromised and even after getting a new router nothing has improved. My phone was also hacked as all the apps were being used by someone else as well as many system apps were put on that I did not do myself. The hacker then changed my google and gmail passwords along with the Samsung ID/Pass then even my name so Samsung isn't able to find the account at all... they also got in my TV.... It is a Samsung 55" 4k HDR Curve and they have been mirroring it as well as putting apps on that I have nothing to do with and even using the browser to search the web.... It would appear that on my phone they added some sort of app that gave them a key-logger as well as many other things that allowed them to see my screen and follow what I was looking at or doing. Then they got on my PS4 PRO... they started to dl duplicates of all my games and the new anthem game that recently came out they got on and were able to kick me off by changing my EA user/pass. I have done multiple hard resets on my phone but that has only helped to kick me out of google drive and Samsung cloud while they now have total access. If I reset my TV then I will be unable to get back in because of my loss of the Samsung ID so I am not sure what to do there...
    03-01-2019 12:20 PM
  2. Rukbat's Avatar
    Install a computer between your modem and your router running Linux with a firewall. (Get someone to help you if you don't want to learn how.) (One nasty little trick is to set up a web server n that computer, figure out who the hacker is, and send him to the server that has only one page - something like big red letters that says "Gotcha!")

    Contact Google to get your account back and set up 2 step authentication, using texting as the second step.

    Contact Samsung about getting back your Samsung account. If you can't, create another one.

    Install Malwarebytes Anti-Malware and a good antivirus app on your phone.

    Changing routers won't help, resets won't help.

    Oh, and document as much as you can and contact the police. What this person has already done constitutes a few felonies and, if the sentences are served sequentially (each is a separate crime), you won't have any problems for at least a few decades.
    03-01-2019 12:49 PM
  3. Mooncatt's Avatar
    I don't recall any credible stories where someone has remotely hacked someone else so completely, so I question how much of this story is legitimate and how much is either a misunderstanding of how devices work or simply made up.

    How would you know someone copied your games when the original files are still there?

    Why would a hacker want to use your tv just to browse the internet?

    System apps on android are often started to to run the main system functions.

    Most devices come with pre-installed apps and bloatware, and it would make no sense for a hacker to install those (especially if so easily discovered by the victim).

    The only way I could see this being true would be if you have extremely lax security on your devices and have someone living with you that would have physical access to your devices. For this to happen remotely just doesn't add up.
    03-01-2019 01:07 PM

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